The Infrastructure Operations and Support Division within RISA is responsible for ensuring the smooth and efficient operation of the government's ICT infrastructure. This includes the management and maintenance of the government's data centers, networks, servers, and other ICT infrastructure.

The division works closely with various government agencies and other stakeholders to develop and implement plans for the deployment and management of ICT infrastructure across the country. This includes ensuring that the infrastructure meets the government's security, performance, and reliability requirements, as well as providing technical support and assistance to users of the infrastructure.

The Infrastructure Operations and Support Division is also responsible for developing and implementing disaster recovery and business continuity plans to ensure that the government's ICT infrastructure can continue to operate in the event of a disruption or outage.

The division plays a key role in ensuring the security of the government's ICT infrastructure. This includes implementing and maintaining security protocols and measures, as well as monitoring and detecting potential security threats.

Overall, the Infrastructure Operations and Support Division within RISA is playing a critical role in ensuring the smooth and efficient operation of the government's ICT infrastructure. The division's efforts are helping to promote the growth of the ICT sector in Rwanda, while also ensuring that the government is able to effectively leverage technology to improve the delivery of public services.

Services

1. Distribution and Activation of Licenses for MS Windows, MS Office and Servers
2. ICT Infrastructure Technical support 
3. Recruitment of IT Staff in Public Sector
4. Training Support
5. Advisory service for acquisition of ICT equipment